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The Hong Kong Mortgage Corporation Limited

Fraud Prevention Information

Beware of Phishing Scams, Protect Your Personal Information

Important Notes: Beware of Scams and Protect Your Personal Information
 
The Hong Kong Mortgage Corporation Limited (HKMC) and its subsidiaries (collectively, HKMC Group) do not engage in cold calling to offer personal loans, small and medium-sized enterprise loans or any loan application service to members of the public.  The genuine official web address of the HKMC is www.hkmc.com.hk.   
 
The HKMC urges the public to beware of suspicious calls, websites or other communications, and to remain vigilant in protecting personal information.  If you receive a suspicious communication purportedly from a member of the HKMC Group, please call the HKMC’s general line at 2536 0000 or HKMC Annuity Limited’s Customer Service Hotline at 2512 5000 to verify.  If you suspect that you are the victim of fraudulent acts, you should report promptly to the Police.


The Hong Kong Mortgage Corporation Limited (HKMC) and its subsidiaries (including HKMC Annuity Limited (HKMCA), HKMC Insurance Limited, HKMC Mortgage Management Limited and HKMC Premier Solutions Limited) (collectively, HKMC Group) would like to alert you on communications purported to be from the HKMC Group.

 

The HKMC Group would never ask you to provide any personal information by phone call, pre-recorded voice message, e-mail or instant electronic message (e.g. SMS, WhatsApp, WeChat, etc), unless arising from handling your requests or enquiries.

 

You should always protect your personal information. To protect you from becoming a victim of phishing scams, you are reminded:

 

  1. To be alert about the content of the phone call, pre-recorded voice message, email and instant electronic message, especially the domain of the e-mail address and the hyperlinks or contact details provided for verification purpose;
  2. Not to click or open any hyperlink, attachment or QR code in any suspicious email or instant electronic message;
  3. Not to reveal your bank, credit card, investment, insurance and / or mandatory provident fund account, login credential and / or other key personal information to anyone, or through hyperlinks, websites or software applications from unknown sources or suspicious e-mails or instant electronic messages; and
  4. To regularly change the passwords of your online services and to use enhanced security measures, e.g. enabling the two-factor or biometric authentication.

 

If you receive a suspicious communication purported to be from any HKMC Group member, please call to verify as follows:

 

  • HKMCA - Customer Service Hotline at 2512 5000
  • Other members of the HKMC Group - HKMC general line at 2536 0000

 

If you have provided personal information or conducted any financial transactions in a suspicious communication, you should also report promptly to the Police.

 

For more information about phishing scams, please refer to the following official websites: